Refund policy

Returns & Refunds Policy


1. Return Eligibility


We gladly accept returns within 30 calendar days from the date of delivery.

Items can be returned even if gently opened and inspected, not necessarily factory-sealed. We only ask the product to be in resalable condition, with original packaging and all original accessories included.

2. Return Process


Please email us at komutr@artronicdesigns.com to start your return request.

Kindly wait for our return instructions before sending back any item—this helps avoid lost packages and speeds up your refund.

3. Two Types of Returns


3.1 Change of Mind / Unwanted Item


Return Shipping Cost:

We offer customer-friendly return terms. For personal reason returns, the customer covers return shipping cost.

Refund Amount:

Once your return is received and inspected, we will refund the full product price. We will try our best to be flexible on minor shipping fee deductions for loyal customers.

3.2 Defective, Damaged or Incorrect Item


Reporting Time:

Please check your order upon arrival. We accept issue claims within 7 calendar days after delivery.

Return Shipping Cost:

We provide prepaid return shipping label completely free of charge.

Refund Amount:

Full refund including product price + original shipping cost, or you may choose a free replacement directly.

4. Refunds


Once your return is approved, we will process your refund to your original payment method within 5–10 business days. We will keep you updated via email throughout the refund process.